Customer Service

Do you need assistance?

Customer Service is here to help. We have several options to help you find the answer to your questions:

  • You can call a customer service representative toll free at 888.217.8411
  • You can email us at customercare@rule18.com
  • Or you could search through the information below to see if it includes your answer

Here we've compiled the common questions we receive and some other tidbits of information you might be interested in.  Just choose your question, and you'll be taken directly to the right answer.
 

Frequently Asked Questions

  1. Where is sizing and fit information?
  2. How long until I receive my order?
  3. What is your return/exchange policy?
  4. Can I return an item that I received as a gift?
  5. How much is shipping/handling at Rule 18?
  6. What does it mean if an item's status is "backordered"?
  7. How can I be removed from your mailing list?
  8. What is your price adjustment policy?
  9. Do you ship internationally?
  10. Can I order by phone/mail?
  11. Redeeming Gift Certificates Online?

Sizing & Fit Information

Click here to see our Men's Sizing Chart. If you have any questions, give us a call at 888.217.8411.

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Shipping and Transit Information

We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day from when the order is placed. Standard delivery is ground service and is expected to take 2-5 business days. Expedited (2 Day and Next Day Air) orders placed by 5:00 PM EST will ship the same business day.

DELIVERY SERVICES:

Shipping & Handling Rates
Standard 2 Day Air Next Day Air
$9.95 $21.95 $29.95

If you have any questions, give us a call at 888.217.8411.

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Return/Exchange Policies

Rule 18 wants you to be pleased with your purchase. Items that are unworn and unaltered may be returned for refund or exchange at any time.

Use our Easy Return Label:

  • Click here to print a Return Label. Your order number can be found on the My Account page. If you need help, please call Customer Service at 888.217.8411.
  • Please apply the label to your return package, and drop off at any authorized UPS location. A small fee of $8.95 will be deducted from your refund. If you are exchanging merchandise, shipping is free.
  • If you need another Prepaid Return Label, please call Customer Service at 888.217.8411, or email us at customercare@rule18.com.
  • If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

    Rule 18
    Returns Department
    2625 North Berkeley Lake Road NW
    Suite 100
    Duluth, GA 30096

Please allow 14 days for us to receive and process exchanges and credits.

What is your Return/Exchange Policy for International Orders?

If for any reason you are not satisfied with your purchase, please contact us at customercare@rule18.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

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Returning or Exchanging a Gift

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.

Send your return to:

Rule 18
Returns Department
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096


If you have any questions, give us a call at 888.217.8411.

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Backordered Items

When a given color and size combination is out of stock but more inventory is on the way, we provide our customers the option to “backorder” the item. This basically reserves the item for you.

As soon as it becomes available we will ship your backordered item at no extra shipping cost to you. (Don’t worry, all in stock items on your order will ship right away.) And if you decide to cancel - no problem - because you aren’t charged for the backordered item until it ships.

We try our best to provide an accurate estimate for availability of backordered items at the time you place your order. (If a date was not provided then we expect to receive the item within 30 days.) In most cases you can expect delivery 7-10 business days after the “Available” date listed. Occasionally, however, that date changes due to unforeseen manufacturing or shipping delays.

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Price Adjustment Policy

At Rule 18, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

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International Orders

Rule 18 offers international shipping through a partnership with Borderfree. Borderfree allows us to provide an enhanced shopping experience for our non-US customers, with the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees.

WHICH COUNTRIES DO YOU SHIP TO?

Visit the Rule 18 international site to select your country from the dropdown. If your country is not in the list, we do not currently ship to your country.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

You can track the progress of your international package(s) on the Borderfree portal.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

Please contact us at customercare@rule18.com and our customer service team will gladly assist you with any questions relating to your international order. Canadian customers can also call our customer service department toll-free at 888-217-8411.




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Ordering Options

By phone at 888.217.8411.

By mail at:
Rule 18
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096

We accept credit card orders by mail. Please note that we do not accept checks, money orders, or cash by mail. Please include a daytime phone number on all faxed or mailed orders, so that we may reach you with any questions. If you have any questions, give us a call at 888.217.8411.

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Redeeming Gift Certificates Online

You can redeem Rule 18 gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there there is a link that says "Add/Update Gift Certificate". Enter in your gift certificate number (including all leading zeros) and amount.

You can purchase gift certificates here: GIFT CERTIFICATES

If you have any additional questions regarding gift certificates, please give us a call at 888.217.8411.

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